Questions?   salesinfo@azalea.com  

Technical Support

Answers to common questions

Code 128 FAQ | Code 39 FAQ | Interleaved 2 of 5 FAQ | ISBN-13 FAQ | UPC FAQ

The answers below will help you download, install and use our software. Questions about barcodes and how they're used
can be found on our FAQ and How To pages.

If you still have questions please email technicalsupport@azalea.com.

System Requirements

How To

Software Help

Specific Issues

Operating system requirements
Windows: 2000 and newer.
Mac: OSX v10.2 and newer
Linux/UNIX pSeries, zSeries, Red Hat, and others   return to top

Printer requirements
Any laserjet or inkjet printer that utilizes a font-independent driver: this includes most contemporary home and office printers. We highly recommend laser printing over inkjet because of the higher resolution available via laser.

Customers have reported mixed success in using high-speed label or thermal-transfer printers, due to that printer type's proprietary barcode fonts and/or font drivers. Please contact your specialty printer manufacturer for barcode font/software recommendations before purchasing Azalea (or anyone else's) barcode software.   return to top

How to install Azalea software
Once you've purchased and are directed to the software download page, follow the directions listed on the page. Installation may vary from product to product. Be sure to read the 'readMe' file once you've installed.   return to top

How to get get started with a barcode project
First consider what you'll be using the barcode for. The Azalea Barcode FAQ can help you determine exactly which barcode type you'll need. The next step is gather your data to be barcoded, the software you'll need to turn your data into barcodes, and the paper or label stock you'll be printing your barcodes onto. A helpful outline of things to consider when getting started can be found here.  return to top

How do I download the software?
After purchase you'll be provided a web page where you can download your software. Save the software to your computer, then install at your convenience.  return to top

How do I install the software?
Once you've purchased and are directed to the software download page, follow the directions listed on the page. Installation may vary from product to product. Be sure to read the 'readMe' file once you've installed.   return to top

How do I use the wizard utility?

  • 1.Open the software wizard and type your data to be barcoded into the uppermost text field.
  • 2.Set your options: font name, font size, human-readables, code set/auto, supplemental, etcetera as available.
  • 3.Copy the barcode
  • 4.Switch to your target document and paste into a text field.

If the pasted data looks like a string of garbled text, highlight the entire string and use your document's pull-down font menu to format it into the appropriate Azalea barcode font. Size the barcode up or down by highlighting it and changing the font point size.  return to top

How do I use my software in Adobe design programs?

  • Create a blank text field where you want the barcode to be in your Adobe design project.
  • Open the Azalea software wizard and create your barcode.
  • Copy the barcode, switch back to your design project and paste into the waiting text field.
If the pasted data looks like a string of garbled text, highlight the entire string and use your document's pull-down font menu to format it into the appropriate Azalea barcode font. Size the barcode up or down by highlighting it and changing the font point size.  return to top

How do I use my software in Microsoft Access?
We have Access sample databases and VB macros available here. It’s a two-part process: pass your data into our function and then format the returned value into one of our barcode fonts. The function adds any necessary start/stop bars and calculates any check digit for you. Format the field into the appropriate Azalea barcode font using the font menu.

Important to remember: You can not simply format your data into a barcode font to create a scannable barcode. It must pass through our encoder to become an accurate, scannable bar code symbol.  return to top

How do I use my software in Microsoft Excel?
We have Excel barcode-creation macros available here. It’s a two-part process: pass your data into our function and then format the returned value into one of our barcode fonts. The function adds any necessary start/stop bars and calculates any check digit for you. Format the barcoded cells into the appropriate Azalea barcode font using the font menu. Important to remember: You can not simply format your data into a barcode font to create a scannable barcode. It must pass through our encoder to become an accurate, scannable bar code symbol.  return to top

How do I use my software in SAP Crystal Reports?
The Windows versions of our software include a User Function Library (UFL) that integrates our barcode fonts into your Crystal Reports project. The UFL adds the start and stop bars and any necessary check digit, creating a barcode from your data. It's a two part process:

  • pass your data to our UFL
  • format the returned value into one of our barcode fonts
All our products' setup program installs the UFL automatically. You'll find more information here.  return to top

How do I use my software in a program not listed above?
To make barcodes one at a time:

  • 1.Open the software wizard and type your data to be barcoded into the uppermost text field.
  • 2.Set your options: font name, font size, human-readables, code set/auto, supplemental, etcetera as available.
  • 3.Copy the barcode
  • 4.Switch to your target document and paste into a text field.

If the pasted data looks like a string of garbled text, highlight the entire string and use your document's pull-down font menu to format it into the appropriate Azalea barcode font. Size the barcode up or down by highlighting it and changing the font point size.

If you're working with a database or spreadsheet program that utilizes Visual Basic or C/C++ code, we have sample code available here.  return to top

Where are the Azalea barcode fonts on my computer?
After you install the software, the Azalea barcode fonts that came with the product will be located in your computer's font folder. For Windows version this should be C:\WINDOWS\Fonts. For Macintosh this should be Library/Fonts.   return to top

Where do I download a replacement copy of my Azalea software?
Please email us with proof of ownership: a receipt, purchasing contact's name, purchasing company's name, approximate date of purchase, etc. The more information you provide the easier it is to track your original order. We'll quickly reply to you by email or phone.  return to top

Where is the product's documentation?
Windows users: PDF documentation is located in the same directory as the rest of the software: Program Files/Azalea/[product name]. Mac users: consult the 'readme' file packaged with the software.   return to top

Where is the software located on my computer?

  • Windows: in /Program Files/Azalea/[product name].
  • Macintosh: in the default hard drive, generally called MacintoshHD, or whatever location you specified when you installed it.
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Where is the wizard utility on my computer?

  • Windows: /Program Files/Azalea/[product name]/[product name wizard]. Tip: right-click the wizard before opening and choose 'Create Shortcut' to save a copy to your desktop for quick barcoding!
  • Mac: default hard drive, generally called MacintoshHD, or whatever location you specified when you installed it.
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Where are my car keys?
Under the pile of mail beside the fridge.  return to top

How do I use your fonts with my Mac’s font manager (Suitcase or FontAgent)?

  • Be sure the Azalea fonts are in the Library/Fonts folder.
  • Open the font management software and go to "Manage system fonts" in the tools menu. Be sure the Azalea fonts are checked.
  • Select "Activate managed fonts" (Suitcase) or "Use managed fonts" (FontAgent).
  • Restart your computer.
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I get a page of junk text when I try to download my Mac software.
Some Macintosh internet browsers will generate an odd page of scrambled text at the download URL. If this occurs, simply open a different browser type and visit the URL. If the issue persist, please contact us for assistance.  return to top

I get a string of garbled text when I paste a bar code from the wizard utility into a document.
Select the string of what looks like junk text and use your font menu to format it into one of our barcode fonts. Size the barcode up or down by changing the font's point size. For details about each font, read the product’s documentation.   return to top

I’ve changed my string of text into a bar code font but now it looks like a tiny black box.
Highlight the whole 'black box' and increase the font point size. The point size you use will determine the height of the bars.   return to top

I've installed the software on my server and I don't see the barcode fonts.
Some server configurations require a server reboot for the fonts to appear.  return to top

Macintosh InDesign settings
Information coming soon.  return to top

My barcodes don’t display on another computer.
You can share your barcodes with anyone on any computer by saving them as an EPS or PDF file type. To share in a text or document file type you’ll need to purchase Azalea software/fonts for the other computer.   return to top

My barcodes look plain weird.
Have you formatted your barcode into an Azalea barcode font? Have you set an appropriate font point size for your barcode? If yes to both and your barcode still looks wrong, please take a screenshot and email it to us at technicalsupport at azalea dot com.   return to top

Undocumented exception in C39Tools with CrystalReports
This means there’s some sort of input that the C39Tools encoder can’t handle, generally lowercase letters or symbols not included in the font set. Please see the C39Tools documentation for more information about what data may be included; if you have lowercase letters, you may want to try Code39 Full ASCII.   return to top