We’re located in Seattle WA which means we’re on Pacific Time. Our regular office hours are 9-5 Monday-Friday but we tend to read email all the time, day & night.
Please explain how we can help you. Clues we need:
• what your barcode requirements are
• guidelines or specifications you need to comply with
• what kind of computer & relevant applications you're using
• any error messages you've gotten or odd behavior you've seen
• screenshots of what you're seeing
Need help using your Azalea software? Explore the answers on this page, and have a look at our barcode FAQs. If you still have questions please feel free to contact us.
System Requirements
Operating system requirements
Printer requirements
How To
Install Azalea software
Get get started with a barcode project
Software Help
How do I download the software?
How do I install the software?
How do I use the wizard utility?
How do I use my software in Adobe design programs?
How do I use my software in Microsoft Access?
How do I use my software in Microsoft Excel?
How do I use my software in SAP Crystal Reports?
How do I use my software in a program not listed above?
Where are the Azalea barcode fonts on my computer?
Where do I download a replacement copy of my Azalea software?
Where is the product's documentation?
Where is the software located on my computer?
Where is the wizard utility on my computer?
Where are my car keys?
Specific Issues
How do I use your fonts with my Mac’s font manager (Suitcase or FontAgent)?
I get a page of junk text when I try to download my Mac software.
I get a string of garbled text when I paste a bar code from the wizard utility into a document.
I’ve changed my string of text into a bar code font but now it looks like a tiny black box.
I've installed the software on my server and I don't see the barcode fonts.
Macintosh InDesign settings
My barcodes don’t display on another computer.
My barcodes look plain weird.
Undocumented exception in C39Tools with CrystalReports
Barcode FAQs
All Barcodes
Code 128
Code 39 (3 of 9)
Interleaved 2 of 5 (ITF)
ISBN-13
UPC
Printer requirements
Any laserjet or inkjet printer that utilizes a font-independent driver: this includes most contemporary home and office printers. We highly recommend laser printing over inkjet because of the higher resolution available via laser.
Customers have reported mixed success in using high-speed or thermal printers, due to the printers' proprietary fonts/drivers. Please contact your specialty printer manufacturer for barcode font/software recommendations before purchasing Azalea software. return to top
How to install Azalea software
Windows: once you've purchased and downloaded the software, double click or 'run' the .exe file. The install wizard will walk you quickly through the installation process.
Macintosh: after your purchase, save the software from the download page. Use 'Unstuffit' to expand the program, then read the included 'readme' file. return to top
How to get get started with a barcode project
First consider what you'll be using the barcode for. The Azalea Barcode FAQ can help you determine exactly which barcode type you'll need. The next step is gather your data to be barcoded, the software you'll need to turn your data into barcodes, and the paper or label stock you'll be printing your barcodes onto. A helpful outline of things to consider when getting started can be found here. return to top
How do I download the software?
After purchase you'll be provided a web page where you can download your software. Save the software to your computer, then install at your convenience. return to top
How do I install the software?
Windows: once you've purchased and downloaded the software, double click or 'run' the .exe file. The install wizard will walk you quickly through the installation process.
Macintosh: after your purchase, save the software from the download page. Use 'Unstuffit' to expand the program, then read the included 'readme' file. return to top
How do I use the wizard utility?
How do I use my software in Adobe design programs?
How do I use my software in Microsoft Access?
We have Access sample databases and VB macros available here. It’s a two-part process: pass your data into our function and then format the returned value into one of our barcode fonts. The function adds any necessary start/stop bars and calculates any check digit for you. Format the field into the appropriate Azalea barcode font using the font menu.
Important to remember: You can not simply format your data into a barcode font to create a scannable barcode. It must pass through our encoder to become an accurate, scannable bar code symbol. return to top
How do I use my software in Microsoft Excel?
We have Excel barcode-creation macros available here. It’s a two-part process: pass your data into our function and then format the returned value into one of our barcode fonts. The function adds any necessary start/stop bars and calculates any check digit for you. Format the barcoded cells into the appropriate Azalea barcode font using the font menu. Important to remember: You can not simply format your data into a barcode font to create a scannable barcode. It must pass through our encoder to become an accurate, scannable bar code symbol. return to top
How do I use my software in SAP Crystal Reports?
The Windows versions of our software include a User Function Library (UFL) that integrates our barcode fonts into your Crystal Reports project. The UFL adds the start and stop bars and any necessary check digit, creating a barcode from your data. It's a two part process:
How do I use my software in a program not listed above?
To make barcodes one at a time:
If you're working with a database or spreadsheet program that utilizes Visual Basic or C/C++ code, we have sample code available here. return to top
Where are the Azalea barcode fonts on my computer?
After you install the software, the Azalea barcode fonts that came with the product will be located in your computer's font folder. For Windows version this should be C:\WINDOWS\Fonts. For Macintosh this should be Library/Fonts. return to top
Where do I download a replacement copy of my Azalea software?
Please email us with proof of ownership: a receipt, purchasing contact's name, purchasing company's name, approximate date of purchase, etc. The more information you provide the easier it is to track your original order. We'll quickly reply to you by email or phone. return to top
Where is the product's documentation?
Windows users: PDF documentation is located in the same directory as the rest of the software: Program Files/Azalea/[product name]. Mac users: consult the 'readme' file packaged with the software.
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Where is the software located on my computer?
Where is the wizard utility on my computer?
Where are my car keys?
Under the pile of mail beside the fridge. return to top
How do I use your fonts with my Mac’s font manager (Suitcase or FontAgent)?
I get a page of junk text when I try to download my Mac software.
Some Macintosh internet browsers will generate an odd page of scrambled text at the download URL. If this occurs, simply open a different browser type and visit the URL. If the issue persist, please contact us for assistance. return to top
I get a string of garbled text when I paste a bar code from the wizard utility into a document.
Select the string of what looks like junk text and use your font menu to format it into one of our barcode fonts. Size the barcode up or down by changing the font's point size. For details about each font, read the product’s documentation.
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I’ve changed my string of text into a bar code font but now it looks like a tiny black box.
Highlight the whole 'black box' and increase the font point size. The point size you use will determine the height of the bars. return to top
I've installed the software on my server and I don't see the barcode fonts.
Some server configurations require a server reboot for the fonts to appear. return to top
Macintosh InDesign settings
Information coming soon. return to top
My barcodes don’t display on another computer.
You can share your barcodes by saving them as an EPS or PDF file type. To share in any other file type you’ll need to purchase Azalea software/fonts for the other computer.
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My barcodes look plain weird.
Have you formatted your barcode into an Azalea barcode font? Have you set an appropriate font point size for your barcode? If yes to both and your barcode still looks wrong, please take a screenshot and email it to us at technicalsupport at azalea dot com.
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Undocumented exception in C39Tools with CrystalReports
This means there’s some sort of input that the C39Tools encoder can’t handle, generally lowercase letters or symbols not included in the font set. Please see the C39Tools documentation for more ainformation about what data may be included; if you have lowercase letters, you may want to try Code39 Full ASCII.
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About Us
Azalea Software, Inc. publishes barcode and OCR fonts and software for Microsoft Windows, the Macintosh, UNIX, and other platforms. Our fonts are available in TrueType and Type 1 format, and come with sample code that illustrates how easy it is to integrate our fonts into your favorite applications. We also sell bar code scanners. Please feel free to contact us.
