Barcode Technical Support
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Technical Support for Azalea Software's Barcode Products
This page includes answers to many common questions about using Azalea Software's barcode products. It contains links to other files and resources. Please use this page to answer your own questions and locate solutions to problems you may be facing. If you do not find the answer you're looking for here you can contact us at technicalsupport at azalea dot com or 1.206.336.9559, 9 to 5 Pacific Time. email is always the best way to contact us. Because we're in Seattle, we're on Pacific Time.
Getting Started
The Barcode FAQ
UPC barcode basics
What kind of barcode do I need?
What kind of barcode is this?
Expo Badge, ID Card and Inventory Tag Project Basics
How To Make Barcodes
How do I make a barcode?
Why fonts not graphics?
Why do I need to use the wizard or sample code to make barcodes?
Buying Azalea Products
Our price list
Our licensing terms
Ordering online
FAXes & purchase orders
Installing Your New Product
System requirements
What printers are supported?
Where was my product installed?
Where's the documentation?
How do I use your fonts with my Mac's font manager (Suitcase or FontAgent)?
How Do I Use the Wizard?
I get a string of garbled text when I paste a bar code from the Wizard into a document.
I've changed my string of text into a bar code font but now it looks like a tiny black box.
How Do I Use It With Excel?
Code 128 barcodes in Excel
UPC barcodes in Excel
Code 39 barcodes in Excel
Interleaved 2 of 5 barcodes in Excel
How Do I Use It With Crystal Reports?
Code 128
UPC
Code 39
Interleaved 2 of 5
How Do I Use It With InDesign?
Macintosh InDesign settings
How Do I Make A UPC Barcode?
UPC barcodes on the Mac
UPC barcodes in Windows
UPC barcodes in Quark XPress
calculating UPC check digits
putting UPC barcodes on existing items
Other Questions
How do I order a replacement for my lost software?
How can I make the new 13-digit ISBN barcodes?
How do I make a UCC/EAN128 barcode in Crystal Reports?
Who is Azalea Software?
Why do I need to use the wizard or sample code to make a barcode?
System requirements
Windows XP, Windows XP Pro, Windows 2000, Window NT
Macintosh OS 9.x or Macintosh OS X
Linux (pSeries, zSeries, Red Hat, and others) or UNIX (various flavors)
(Windows 98 is available by special order) return to top
What printers are supported?
Any printer you have a driver for can be used with Azalea's barcode fonts. Our fonts ship in TrueType and Type 1 PostScript formats. We also have them available in OpenType PS, PCL, and BDF format by special order. Please inquire if you need another format.
We recommend laser printers over inkjet printers because of their higher resolution. Customers have reported mixed success in using thermal printers. return to top
Where was my product installed?
Windows users will find their products installed in a directory named /Program Files/Azalea/[product name]
Start using your barcode software by clicking on Start/Programs/Azalea/[product name] to launch the bundled wizard utility.
Macintosh users will find software installed on the desktop or whatever location you specified when you installed it. return to top
Where's the documentation?
All of Azalea's products have documentation in Acrobat PDF format. The files are located in the same directory as the rest of the software: Program Files/Azalea/[product name] return to top
How do I use your fonts with my Mac's font manager (Suitcase or FontAgent)?
1. Be sure the Azalea fonts are in the Library/Fonts folder
2. Open the font management software and go to "Manage system fonts" in the tools menu. Be sure the Azalea fonts are checked.
3. Select "Activate managed fonts".
4. Restart your computer. return to top
I get a string of garbled text when I paste a bar code from the Wizard into a document.
Select the string of gibberish text and format it in one of our barcode fonts. The point size you use determines the height of the bars. The various fonts within a given program have different characteristics. For details about each font, read the product's documentation. return to top
I've changed my string of text into a bar code font but now it looks like a tiny black box.
Select the whole string of text and increase the point size. The point size you use determines the height of the bars. return to top
UPC barcodes on the Mac
Use the UPCTools utility to add the guard bars, calculate the necessary check digit, and map the output into our fonts' character set.
To make a UPC version A symbol, type in your 11-digit number (your company prefix and item number) or a 12-digit number (company prefix, item number, and check digit).
Copy the resultant string of text to the Clipboard using Edit/Copy Barcode or Edit/Copy PDF, switch to your target application, and paste the text into a text box or import the PDF file.
Change the font if necessary to one of the UPC fonts. Read the UPCTools documentation to determine which font you should use. return to top
UPC barcodes in Windows
Use the UPCTools utility to add the guard bars, calculate the necessary check digit, and map the output into our fonts' character set.
To make a UPC version A symbol, type in your 11-digit number (your company prefix and item number) or a 12-digit number (company prefix, item number, and check digit).
Click Preview to view the barcode.
Click Copy to copy the barcode to the Clipboard, switch to your target application, and paste the text into a text box.
Change the font if necessary to one of the UPC fonts. Read the UPCTools documentation to determine which font you should use. return to top
UPC barcodes in Quark XPress
Use the UPCTools utility to create your text string from your 11- or 12-digit number. Switch to Quark XPress, select the text tool, and paste the string from the UPCTools utility. Select the text and change the font to one of the UPC fonts. Read the product's documentation to learn which font is best for your particular needs.
If you notice odd spacing when using Quark XPress, please read this tech note. return to top
How do I make a UCC/EAN128 barcode in Crystal Reports?
C128Tools creates UCC/EAN128 barcodes. UCC/EAN128 barcodes require a FNC1 character at the beginning of the string to be encoded. The FNC1 is mapped to Chr(238) in our fonts and therefore must be part of your formula.
return to top
Macintosh InDesign settings
The following applies to the Macintosh version of InDesign. The Macintosh preferences were slightly different than the Windows preferences. Be sure that the Macintosh settings specify Paste Text Only when pasting from other applications.